CUSTOMER SERVICE / RETURNS
Are you not fully satisfied with your order? No problem! Swimrunland is always here to help you find a solution!
PREPARE MY PACKAGE
- I make sure that every bike is new (no trace of use), complete and in its original packaging;
- I check that the packaging and the rigging perfectly protect the good(s) so that it(s) arrive(s) in good condition;
- I enclose the delivery note
- I close the package and I write the following address
65, CHEMIN DE LA HAYURE
- keep a proof of your shipment and its tracking number.
SWIMRUNLAND HANDLES MY RETURN
- We receive your package, treat your return and we inform you of the consequences that we give to your request.
- If your return is correct, the refund or exchange will be made as soon as possible.