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CUSTOMER SERVICE / RETURNS

Are you not fully satisfied with your order? No problem! Swimrunland is always here to help you find a solution!

    • PREPARE MY PACKAGE

    • I make sure that every bike is new (no trace of use), complete and in its original packaging;
    • I check that the packaging and the rigging perfectly protect the good(s) so that it(s) arrive(s) in good condition;
    • I enclose the delivery note
    • I close the package and I write the following address
      SWINRUNLAND
      65, CHEMIN DE LA HAYURE
      62600 GROFFLIERS
      FRANCE

Swimrunland advice: 

  • keep a proof of your shipment and its tracking number.

  • SWIMRUNLAND HANDLES MY RETURN

  • We receive your package, treat your return and we inform you of the consequences that we give to your request.
  • If your return is correct, the refund or exchange will be made as soon as possible.